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Trade pricing · MOQ 50 panels
Sample Pack US$59.90 · Made-to-measure curtains & shades · Shop online
Help & ordering
The details behind
a confident order.
Find ordering, payment, delivery and after-sales guidance in one place. Start with the step you are on.
Order online
Place your order in four clear steps.
Review the options, measurements and order summary before you pay.
- 01
Select
Browse the product family and choose a fabric.
- 02
Configure
Enter the measurements and available options.
- 03
Review
Check the configuration, quantities and total.
- 04
Checkout
Enter delivery details and complete payment.
Measure & configure
Measure the window. Then check the method.
Each treatment has its own measuring requirements. Follow the guide for the product you are ordering — a Roman measured like a curtain will not fit.
- Check width, drop and units
- Review heading and mounting options
- Use the measuring guide before checkout
Payment & codes
Review the total at checkout.
The options and charges shown for your order are the details to check before completing payment.
- 01
Payment methods
Use a payment method offered at checkout. If yours is unavailable, contact sales before ordering.
- 02
Discount codes
Enter the code before paying and check the revised total. Codes do not always combine.
- 03
Sample-pack offer
After buying the US$59.90 pack, contact sales for a 20% OFF code on your first bulk order.
Delivery
Delivery details deserve a second look.
Provide a complete delivery address and confirm any project deadline before placing the order. On phased sites, cartons are labelled by room, floor or unit.
- Delivery address — country, postal code and contact
- Shipping charge — reviewed against the order total
- Timing — confirm any project-critical deadline
- Duties & import requirements — clarified before payment
After-sales
Give support a clear starting point.
Use the email associated with your order and include the order number when contacting the team.
- 01
Change request
Send the order number and the exact change as soon as possible. A change must be confirmed before production.
- 02
Damage or discrepancy
Photograph the package, product and label. Describe the difference against the order.
- 03
Returns & custom items
Read the returns policy for the applicable conditions before placing a custom order.
Before your next step
Quick answers, in one place.
Where can I check an order?
In My Account, using the email address on the order. Include the order number when writing to support.
Do I need a trade account to buy?
No. Standard products can be purchased online. A trade account unlocks tiered pricing, project carts and quotations.
Can I use the sample pack for my final specification?
The pack is for evaluation. Configure the final size, heading and quantity on the product page.
Are product performance claims interchangeable?
No. Light block, fire rating and width differ by construction — check the specification sheet for the exact fabric.
Ready to review your selection?
Configure each window online, or send the schedule to the trade desk first.